Hewlett Packard admits they don’t know what they are doing
This is the HP followup to one of the All-in-One scanning issues I blogged about in Hewlett Packard All-in-Ones hate operating system upgrades. The customer called HP, spent 90 minutes trying to fix it and then received this email. Their answer is wipe the computer, reinstall the operating system, the applications, the personal configurations and the myriad patches on the hope that will fix the issue with their scanning software not working.
I told my client, “I do not recommend this solution.”
Dear Customer, Case Number xxxxxx1120
Based on the interaction you had with our Engineer this day 11/11/09, the resolution provided by L2 is to format the computer again, because you may still have waste from the installation of computer software in the previous operating system. We would like to know if you have any feedback. In case the same issue persists or you need additional assistance, please reply to the email address: aiocr@hp.com with the convenient date and timeframe for us to call you back; we would do our best to call you on the requested time, within support hours (7:00 am – 7:00 pm MT, M-F).
In case you need immediate assistance feel free to contact us at 800-334-5144, we would be glad to assist you.
AIO Tech Support
This post could be titled, “Why is Hewlett Packard installation software so awful? Redux.” My original post