A nice customer email
On 2010/02/17
I helped a client network her Windows 7 and Mac computers a few days ago. She had tried and paid two other firms’ tech support before she called me.
I received the following email a few minutes ago:
I just wanted you to know how much I am enjoying working with my computers now that [...]
Our technological lives are too complicated
On 2010/02/02
This is the tale of two troubleshooting issues. One was easy the other was not.
I am usually good at problem solving. But the constant grind is wearing. I have to solve problems for my clients, friends and myself. I do that all day and night long, seemingly 7 days a week. It used [...]
Companies using Twitter
On 2009/04/03
One of the more powerful corporate uses of Twitter, perhaps its best corporate use, is to identify where customer support is needed.
I posted a blog entry Another angry Cablevision customer on March 21. My blog posts are automatically tweeted, i.e., posted to my Twitter account.
The next morning I had a new [...]
I think I know how doctors feel
On 2009/04/02
It is nice being an expert, the go-to guy when technology puzzles people. But that reputation has its downside. My clients and friends often query me for answers to simple questions. They must be ignorant of the power of Google or think that I will save them the time and effort of searching. Of course, [...]
Why I cancelled my PayPal account
On 2009/03/30
lastpass was recently recommended to my by Ed Bott as a multiplatform password manager. I like lastpass a lot. It does exactly what I wanted and needed and it is free. They have a product LastPass Premium which adds functionality—BlackBerry app and YubiKey [...]
Cablevision redeems itself
On 2009/03/26
If the rest of the world treated me this way I would feel like royalty.
My post of March 21, 2009, Another angry Cablevision customer, recounts my frustrating and anger inducing experience talking with the billing department about what happened after the technical department fixed a problem with my service.
Yesterday I was [...]
Another angry Cablevision customer
On 2009/03/21
Cablevision is my cable company. They provide me with three services—cable TV, Internet service and telephony, respectively Optimum IO TV, Optimum Online, and Optimum Voice. I used to be a happy customer, even a fan of Cablevision. They have top-notch, often bleeding edge technology and good technical support. What’s not for a geek like me to like—their billing department!
All the good will they built up over more than twenty years was extinguished by my encounter with their billing department.
Kindle 2 – The screen breaks
On 2009/03/17
Yesterday my Kindle 2′s display went bonkers. I have included a couple of photos below. I tried resetting the device by holding the power switch in the right-most position for 30 seconds, twice, without affect.
I called Amazon’s customer service. …
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