Programming your Cablevision iO DVR is now easy
On 2009/12/12
Cablevision rents Scientific-Atlanta DVRs to their Optimum iO cable TV subscribers.
These DVRs have an awful user interface (UI) that make them painful to use. Finding a program to record is usually time-consuming and frustrating. After playing with one of these for a couple of months I went back to my [...]
The end of TV – cutting the cable
On 2009/04/15
Technology changes, always.
Frisch’s third law
Cable and satellite TV began to replace broadcast television over 30 years ago. Internet video will replace cable and satellite TV, soon and in much less time.
What is a cable company president to do?
If I ran the cable company, I would [...]
Companies using Twitter
On 2009/04/03
One of the more powerful corporate uses of Twitter, perhaps its best corporate use, is to identify where customer support is needed.
I posted a blog entry Another angry Cablevision customer on March 21. My blog posts are automatically tweeted, i.e., posted to my Twitter account.
The next morning I had a new [...]
Cablevision redeems itself
On 2009/03/26
If the rest of the world treated me this way I would feel like royalty.
My post of March 21, 2009, Another angry Cablevision customer, recounts my frustrating and anger inducing experience talking with the billing department about what happened after the technical department fixed a problem with my service.
Yesterday I was [...]
Another angry Cablevision customer
On 2009/03/21
Cablevision is my cable company. They provide me with three services—cable TV, Internet service and telephony, respectively Optimum IO TV, Optimum Online, and Optimum Voice. I used to be a happy customer, even a fan of Cablevision. They have top-notch, often bleeding edge technology and good technical support. What’s not for a geek like me to like—their billing department!
All the good will they built up over more than twenty years was extinguished by my encounter with their billing department.
The Tech Addict lives here.
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