This post could be titled, “Why is Hewlett Packard installation software so awful? Redux.” My original post Why is Hewlett Packard installation software so awful? of May 31st allowed me to vent my then frustration with HP printer/scanner/fax software.
This past week my frustration with HP’s lousy software reached new levels as three different devices—a high-end HP CM2320 MFP AIO color LaserJet, an Officejet 6480 and and an Officejet 6500—created issues when I upgraded their respective computers to Windows 7 Ultimate 64-bit, Snow Leopard, and Windows 7 Home Premium 32-bit.
In each instance the scanning software that had been working correctly stopped functioning. I have wasted hours trying to resolve these issues without any success. I want to send my bill to HP for my time and effort. Anyone know the address?
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[...] Go to commentsThis is the HP followup to one of the All-in-One scanning issues I blogged about in Hewlett Packard All-in-Ones hate operating system upgrades. The customer called HP, spent 90 minutes trying to fix it and then received this email. Their [...]