My inbox had 323 messages from my sister with the subject “NEED HELP”. My poor BlackBerry was buzzing itself to death.
My sister uses Outlook Express on a Windows XP Home notebook. She has a business consulting with high school students and their families preparing them for SATs and helping with the college selection and admission process.
Yesterday a student called her asking her to stop sending the same message over and over. They figured out the email message was getting stuck in the outbox. She found that manually deleting the message from the outbox fixed the immediate issue but did not solve the problem.
She didn’t know what to do so she emailed me, over and over and over…
We had a long remote desktop control session this morning. The Outlook Express file had become too large and was corrupted. My solution was to install Windows Live Mail and migrate her to it. Fortunately, her email is with Gmail so all of her email history was preserved on Google’s email servers. If we can fix the email address autocompletion which is missing from the newly installed Windows Live Mail, she will be back in business.
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