Yesterday, following a gentle, short 20″ fall to a carpeted floor, my Kindle 2′s display went bonkers. I have included a couple of photos below. I tried resetting the device by holding the power switch in the right-most position for 30 seconds, twice, without affect. I called Amazon’s customer service. Megan was both apologetic and extremely helpful. She is overnighting a replacement unit and provided me with both an RMA label and a free UPS shipping label to return the defective device. Wow! The new machine should arrive later today.
Until then, here are the two photos of the busted screen, in standby and showing the Kindle’s table of contents. Note the garbled area at the top of the screen. Note the vertical lines. Note the dark cast over the lower 80% of the screen.
Kindle 2 defective screen in standby mode
Kindle 2 defective screen, device TOC.
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[...] lower 80% had a dark grey cast and vertical lines that marred its appearance and readability. (See Kindle 2 – The screen breaks.) Amazon sent me a replacement unit without complaint. The replacement Kindle 2 was overnighted and [...]