Cablevision is my cable company. They provide me with three services—cable TV, Internet service and telephony, respectively Optimum IO TV, Optimum Online, and Optimum Voice. I used to be a happy customer, even a fan of Cablevision. They have top-notch, often bleeding edge technology and good technical support. What’s not for a geek like me to like—their billing department!

All the good will they built up over more than twenty years was extinguished by my encounter with their billing department.