Internet connection issues and Amazon Kindle 2 arrives
I had a brief education in Cablevision’s Optimium Boost service issues yesterday from a Cablevision tech support person, Kimball, who was checking out my buried cable. The cable needs to be replaced but that won’t happen until the spring when the ground is not frozen.
I am a Boost subscriber. Optimum Boost is a high speed service that ramps download speeds up to 30Mbs and uploads to 5+Mbs.
Kimball said that a continuing issue they have with Boost is that some subscriber’s setup can back feed into the system and disrupt their neighbors’ service. He said this was not uncommon and they need to fix it one-by-one because they first have to identify the “offending” subscriber and change the equipment.
I know of a few Optonline customers who experienced an outage yesterday in Norwalk, Westport and south Weston. My own outage was due to Kimball disconnecting my service to test the buried line and not connected to system-wide problems. However, last night I was having lots of troubles with connection so I turned off the computers and read on my new Kindle 2 which UPS had delivered earlier in the day.
I am liking the new Kindle because it fixes the issues that turned me off to the original.
Today, Optonline Boost seems to be back to its wonderful, fast self.